Utter incompetence from FNB KYC Compliance

This time FNB KYC Compliance wins the prize for complete and utter incompetence, once again 0, none clear communication. I get a email from you today saying my sons`s account has been restricted, but I got a email from you saying his account has been updated with the relevant documents I sent on the 23 of September 2024? Can you not ask first? Time to move to another bank