UTTER INCOMPETENCE - FNB CREDIT CARD DEPARTMENT

It has been 4 months and FNB still can not deliver my credit card. My CC expired and due to their inability to deliver my CC FNB froze my account with a POSITIVE balance and now according to FNB I have to reapply for my Credit Card. Really how in this word does this absolute incompetence equate to me reapplying for a new CC. What in the mean time is happening to the Positive Balance that is lying frozen in my now lying in my frozen account. Oh yes I can not close my account because there is a positive balance in it. I don't know if I should laugh or cry about this clown show called FNB!