Utter Dismayed Customer

I have problem with the bank, last year in March 2019 my wallet was ****** from in JHB CBD, I had FNB bank card in wallet, I then used the FNB App on my device to block the ****** card and immediately ordered new bank card which was issued on the 3rd of April 2019, since then I have being using the new card and the old one reflecting as cancelled on the FNB App. On the 26/08/2020 there are transactions on my bank account of payment made at certain toll gates, I then contacted FNB ***** department to query this transactions, I was told the transaction were made with the ****** card and that the card wasn't cancelled, I then argued that according to the FNB App the ****** card has been reflecting as cancelled, however the FNB ***** department consider the facts and concede my plea, as they told me that my card was only cancelled on the 26/08/2020 and there shall be no refund. Yesterday to my surprise there's still further transaction for another toll gate at Marianhill Mainline. I need assistance and an explanation, but also a refund.