MY
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1 reviews | Active since Sept 2011

24 Feb 2017, 09:40

Usual ****, logged a premier call and 9 days later, still no response

<p>Seems like all my reviews are the same, log a call with Premier Bankers, receive the standard response:</p> <p> </p> <p>"Thank you for your message received on 2017-02-15 at 15:41:11. It has been sent to the Premier Suite, who will respond within one business day."</p> <p> </p> <p>Logged another call, for the same thing, no resposne.</p> <p> </p> <p>Log a 3rd call today, but seems like I only get a response after I complain on hellopeter.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 11:26
Official

Good day Mr. EFC

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***