BO
Bronwyn O
1 reviews | Active since Feb 2017
17 Aug 2022, 14:31
****** USLESS
On Sunday 7 August 2022 i completed the online application to increase my limit on my credit card. on Monday 8 August at 11.27 am i sent in my signed quotation along with the relevant payslips the email was received and read on 8 august 2022 at 11.29 am . i then contacted FNB on thursday to find out how far they are in the process which i was told they received everything it will take 3 - 5 days. at no point was i informed the payslips were rejected. on Monday 15 August now 5 days later i phoned fnb again to find out what is going on as i still have had no feedback. again after talking to 3 people the lady says it was only sent to the relevant department on Friday !! Friday when i sent my stuff through on Monday !!!!!!!! seriously. and she will escalate it and email me. it is now Wednesday 17 August 2022 and i contacted FNB again as i received no email correspondence as promised spoke to 8 different people 8!!!!!!!!!!!!! and still no one could tell me what is actually going on, i then get told that the payslips were rejected, when exactly was FNB going to inform me of this ???????????? when especially when i called yesterday and was told that they would email me. I HATE FNB and am sick and tiered of people not doing there jobs or getting 8 different people that doesn't know what is going on or what they are doing. i am fed up with having to run after FNB when its your job to contact me . so can someone tell me what the actual hell is going on with my application !!!!!!!!!!!!!!!!!!!!????????????????????????????????
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Bronwyn O's updateReviewer Update
19 Aug 2022, 09:25Enough is enough !!!!!!!!!!!!!!!!!! yesterday i sent you people an email after getting emails .
the following was sent back to you !i sent this at 14.52 pm it was received at 14.53 and read at 14.56. i now this morning Friday 19 August get a phone call at 08.12 from FNB complaints to apologize for the bad service however they never received my email. so now how the hell can you people tell me you never received my mails when you have read them ???????????????????????
you have read all of them every single one even the one with the new payslip and they you still argue with me that no you never received the new payslip then how was the email read ????????????? i have times and dates of all the emails sent and read even the new payslips.
You now send me an email tell me that i must forward MAY , JUNE , JULY payslips but i have just stuffing TOLD YOU I SENT THEM YOU PEOPLE HAVE STUFFING READ THE MAIL HOW MANY MORE TIMES MUST I REPEAT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST A MANAGER CALLS ME TODAY AND THI **** GETS SORTED OUT TODAY . THIS IS BULL**** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Right I have now just received a mail from Retail Complaints (Copied) please see below. Now you tell me you guys are sorry and its been sorted . BUT CLEARLY NOT as they still don’t have a clue !!!!!!!!!!!!!!!!!!!!!!! Yesterday I sent 4 months’ pay slips July 2022June 2022May 2022April 2022 This was sent yesterday 17 August 2022 at 14.18 pm it was read at 14.20 pm so now how can you tell me its been sorted when your staff are reading the mails and im still being sent the below????????????????? IM DONE I HAVE HAD ENOUGH OF *********** PEOPLE THAT DON’T HAVE A STUFFING CLUE!!!!!!!!!!!!!!!!! How are they sorting this out if the exact department you telling me are handling it are sending me emails telling me they need updated payslips when I have already sent it to them YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Dear Ms. Bronwyn L Owens Application Reference number: ***, Thank you for your recent credit card application. In order to finalize your application, we require the following document/s: · ITA34 or · Three months latest bank statements or· Three months latest pay slips The pay slips we received are outdated. We do apologize about the delay and inconvenience caused. Kind regardsFNB Credit Card Division
the following was sent back to you !i sent this at 14.52 pm it was received at 14.53 and read at 14.56. i now this morning Friday 19 August get a phone call at 08.12 from FNB complaints to apologize for the bad service however they never received my email. so now how the hell can you people tell me you never received my mails when you have read them ???????????????????????
you have read all of them every single one even the one with the new payslip and they you still argue with me that no you never received the new payslip then how was the email read ????????????? i have times and dates of all the emails sent and read even the new payslips.
You now send me an email tell me that i must forward MAY , JUNE , JULY payslips but i have just stuffing TOLD YOU I SENT THEM YOU PEOPLE HAVE STUFFING READ THE MAIL HOW MANY MORE TIMES MUST I REPEAT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST A MANAGER CALLS ME TODAY AND THI **** GETS SORTED OUT TODAY . THIS IS BULL**** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Right I have now just received a mail from Retail Complaints (Copied) please see below. Now you tell me you guys are sorry and its been sorted . BUT CLEARLY NOT as they still don’t have a clue !!!!!!!!!!!!!!!!!!!!!!! Yesterday I sent 4 months’ pay slips July 2022June 2022May 2022April 2022 This was sent yesterday 17 August 2022 at 14.18 pm it was read at 14.20 pm so now how can you tell me its been sorted when your staff are reading the mails and im still being sent the below????????????????? IM DONE I HAVE HAD ENOUGH OF *********** PEOPLE THAT DON’T HAVE A STUFFING CLUE!!!!!!!!!!!!!!!!! How are they sorting this out if the exact department you telling me are handling it are sending me emails telling me they need updated payslips when I have already sent it to them YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Dear Ms. Bronwyn L Owens Application Reference number: ***, Thank you for your recent credit card application. In order to finalize your application, we require the following document/s: · ITA34 or · Three months latest bank statements or· Three months latest pay slips The pay slips we received are outdated. We do apologize about the delay and inconvenience caused. Kind regardsFNB Credit Card Division
BO
Bronwyn O's update19 Aug 2022, 09:25
Reviewer Update
Enough is enough !!!!!!!!!!!!!!!!!! yesterday i sent you people an email after getting emails .
the following was sent back to you !i sent this at 14.52 pm it was received at 14.53 and read at 14.56. i now this morning Friday 19 August get a phone call at 08.12 from FNB complaints to apologize for the bad service however they never received my email. so now how the hell can you people tell me you never received my mails when you have read them ???????????????????????
you have read all of them every single one even the one with the new payslip and they you still argue with me that no you never received the new payslip then how was the email read ????????????? i have times and dates of all the emails sent and read even the new payslips.
You now send me an email tell me that i must forward MAY , JUNE , JULY payslips but i have just stuffing TOLD YOU I SENT THEM YOU PEOPLE HAVE STUFFING READ THE MAIL HOW MANY MORE TIMES MUST I REPEAT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST A MANAGER CALLS ME TODAY AND THI **** GETS SORTED OUT TODAY . THIS IS BULL**** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Right I have now just received a mail from Retail Complaints (Copied) please see below. Now you tell me you guys are sorry and its been sorted . BUT CLEARLY NOT as they still don’t have a clue !!!!!!!!!!!!!!!!!!!!!!! Yesterday I sent 4 months’ pay slips July 2022June 2022May 2022April 2022 This was sent yesterday 17 August 2022 at 14.18 pm it was read at 14.20 pm so now how can you tell me its been sorted when your staff are reading the mails and im still being sent the below????????????????? IM DONE I HAVE HAD ENOUGH OF *********** PEOPLE THAT DON’T HAVE A STUFFING CLUE!!!!!!!!!!!!!!!!! How are they sorting this out if the exact department you telling me are handling it are sending me emails telling me they need updated payslips when I have already sent it to them YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Dear Ms. Bronwyn L Owens Application Reference number: ***, Thank you for your recent credit card application. In order to finalize your application, we require the following document/s: · ITA34 or · Three months latest bank statements or· Three months latest pay slips The pay slips we received are outdated. We do apologize about the delay and inconvenience caused. Kind regardsFNB Credit Card Division
the following was sent back to you !i sent this at 14.52 pm it was received at 14.53 and read at 14.56. i now this morning Friday 19 August get a phone call at 08.12 from FNB complaints to apologize for the bad service however they never received my email. so now how the hell can you people tell me you never received my mails when you have read them ???????????????????????
you have read all of them every single one even the one with the new payslip and they you still argue with me that no you never received the new payslip then how was the email read ????????????? i have times and dates of all the emails sent and read even the new payslips.
You now send me an email tell me that i must forward MAY , JUNE , JULY payslips but i have just stuffing TOLD YOU I SENT THEM YOU PEOPLE HAVE STUFFING READ THE MAIL HOW MANY MORE TIMES MUST I REPEAT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST A MANAGER CALLS ME TODAY AND THI **** GETS SORTED OUT TODAY . THIS IS BULL**** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Right I have now just received a mail from Retail Complaints (Copied) please see below. Now you tell me you guys are sorry and its been sorted . BUT CLEARLY NOT as they still don’t have a clue !!!!!!!!!!!!!!!!!!!!!!! Yesterday I sent 4 months’ pay slips July 2022June 2022May 2022April 2022 This was sent yesterday 17 August 2022 at 14.18 pm it was read at 14.20 pm so now how can you tell me its been sorted when your staff are reading the mails and im still being sent the below????????????????? IM DONE I HAVE HAD ENOUGH OF *********** PEOPLE THAT DON’T HAVE A STUFFING CLUE!!!!!!!!!!!!!!!!! How are they sorting this out if the exact department you telling me are handling it are sending me emails telling me they need updated payslips when I have already sent it to them YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Dear Ms. Bronwyn L Owens Application Reference number: ***, Thank you for your recent credit card application. In order to finalize your application, we require the following document/s: · ITA34 or · Three months latest bank statements or· Three months latest pay slips The pay slips we received are outdated. We do apologize about the delay and inconvenience caused. Kind regardsFNB Credit Card Division
BO
Bronwyn O's updateReviewer Update
24 Aug 2022, 12:09WHAT THE ACTUAL **** !!!!!!!!!!!!!!!!!!!!!! ON FRIDAY 19 August I GET YET ANOTHER EMAIL STATING THAT ONCE AGAIN APOLOGIZE FOR STUFFING ME AROUND , AND YOU HAVE PUT THROUGH AN URGENT REQUEST TO GET THIS SORTED AND MY LIMIT INCREASED !!!!!!!!!!!!!!!!!! IT IS NOW WEDNESDAY 24 AUGUST 2022 AND STILL **** ALL HAS BEEN DONE ABSOLUTELY NOTHING ... SO PLEASE EXPLAIN TO ME WHAT YOUR URGENT IS ?????????????????? I NOW GET A MESSAGE ON MY FNB APP THAT I MUST CONTACT YOU WHICH I HAVE DONE OVER THE PAST STUFFING 10 DAYS SAYING THAT THEY ARE STILL OUTSTANDING DOCUMENTATION ! WHAT ****ING DOCUMENTATION I HAVE NOW RECEIVED 3 MAILS STATING YOU ONLY NEEDED THE PAYSLIPS WHICH I HAVE AN EMAIL CONFIRMING YOU HAVE . SO PLEASE TELL ME WHAT THE **** IS GOING ON ?????????????????????? I AM SICK OF THIS . I WILL BE CLOSING MY ACCOUNT AND GOING TO DISCOVERY IM ****ING DONE WITH YOU *********** PEOPLE!!!!!!!!!!!!!!!!!!!!!!!
BO
Bronwyn O's update24 Aug 2022, 12:09
Reviewer Update
WHAT THE ACTUAL **** !!!!!!!!!!!!!!!!!!!!!! ON FRIDAY 19 August I GET YET ANOTHER EMAIL STATING THAT ONCE AGAIN APOLOGIZE FOR STUFFING ME AROUND , AND YOU HAVE PUT THROUGH AN URGENT REQUEST TO GET THIS SORTED AND MY LIMIT INCREASED !!!!!!!!!!!!!!!!!! IT IS NOW WEDNESDAY 24 AUGUST 2022 AND STILL **** ALL HAS BEEN DONE ABSOLUTELY NOTHING ... SO PLEASE EXPLAIN TO ME WHAT YOUR URGENT IS ?????????????????? I NOW GET A MESSAGE ON MY FNB APP THAT I MUST CONTACT YOU WHICH I HAVE DONE OVER THE PAST STUFFING 10 DAYS SAYING THAT THEY ARE STILL OUTSTANDING DOCUMENTATION ! WHAT ****ING DOCUMENTATION I HAVE NOW RECEIVED 3 MAILS STATING YOU ONLY NEEDED THE PAYSLIPS WHICH I HAVE AN EMAIL CONFIRMING YOU HAVE . SO PLEASE TELL ME WHAT THE **** IS GOING ON ?????????????????????? I AM SICK OF THIS . I WILL BE CLOSING MY ACCOUNT AND GOING TO DISCOVERY IM ****ING DONE WITH YOU *********** PEOPLE!!!!!!!!!!!!!!!!!!!!!!!