USING RESIDENTIAL ADDRESS INSTEAD OF BOX ADDRESS

Mail are being send to my residential address which I need to collect at the local post office which is a safety risk for me. I phoned FNB Shares where they confirmed that they had both addresses on record but insist that I need to send a mail to request them to change my address. Senseless because it is not a case that it differs. They just have to to something on their records to make sure that mail being send to postal address. I received a replying mail where they said somebody will phone me within 48 hrs. Nobody phoned - I phoned them again just to hear they havent received any mail. I spoke to a \Mo"guy which promised to pay attention to the matter. I resend the mail marked for his attention. After I spoke to our personal banker Mo phoned me after almost a month and promised to come back to me within 2 days - I have never heard anything. I have send an e-mail to another address as well which was given to me by personal banker but I havent heard anything at all.<br> I am very disappointed in FNB Shares department."""