Using inaccurate and dysfuntional database for authentication questions
<p>For authentication FNB lets you put in your ID, last 6 digits of your bank card and the ATM pin number. If that's not enough, they then ask you some authentication questions which are drawn from a database that is incomplete and simply wrong!</p> <p> </p> <p>It is impossible to answer these questions correctly, no matter what.</p> <p> </p> <p>Clearly whoever decided to employ this system did not do their homework. This is indicative of the quality of management currently at FNB.</p> <p> </p> <p>We have many businesses in the group and I have vowed to close all our FNB accounts and move to a bank that is not third world and that does not waste our time.</p>
Sorry - "dysfunctional"
Sorry - "dysfunctional"
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
