Users make mistakes - FNB can't manually override - WHY????

I made a payment but didn't see the pay & clear button which I was suppose to click, my mistake. I called 3 different departments to assist me to expedite my payment and was told this cannot be done. In all FNB's innovations, NO ONE can assist me to express my payment, charge me the extra bank charges and push it through???? How is this even possible???? Im dumbstruck.....