Username and password incorrect. Cannot access Account.

Item: FNB (First National Bank)
Rating: 1
Author: Alison D

Day 2 and STILL UNABLE to access my account following OTP problems. Keep getting My username and password is incorrect? NO! IT'S NOT..... Try to change it .... Nada. Call bank and told password/username are still valid. Try after 5pm. I URGENTLY need to print a POP for Home Affairs. This is very poor service. There is no information or updates on internet about resolution time. Time for a change methinks. My local branch closed down and I have no transport so MORE stress. Fed up.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Jul 2018, 09:15

Good Day Alison Darby ,

Thank you for bringing this to our attention.

We acknowledge your complaint you logged via online banking which was sent to the relevant department.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 Jul 2018, 09:15

Official

Good Day Alison Darby ,

Thank you for bringing this to our attention.

We acknowledge your complaint you logged via online banking which was sent to the relevant department.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Alison D's updateReviewer Update

24 Jul 2018, 09:27

Dear FNB. I called back today as I was informed yesterday my password and username were correct. In the end we proceeded to change one and it debugged the error after a few attempts. My client service assistant was fabulous throughout and we are sorted. Also, the OTP glitch has been fixed. Thanks so.

Alison D's update24 Jul 2018, 09:27

Reviewer Update