USELSESS

This is honestly the worst bank. It's like dealing with the licensing department. I ordered a new credit card via the call center. I waited 2 weeks. Eventually, I phoned to see what the heck is taking so long, just to get told that the order was never placed (This is normal by the way, I feel as though the only thing the call center knows how to do is redirect you to another agent.) Tried ordering on the app.

The app is glitchy and freezes every time I try to accept the order. Physically went into the bank and sat in the queue just to get told that they can't order it for me at the branch. What is the point of a branch if everything is done online?

This bank has made it physically impossible for me to order a credit card, access my funds, and pay off my bills. Thank you FNB.