USELESS.UNEASY,INCOMPENT ****** thats service from FNB

Worst customer experience, consultant very incompentent, asked to speaker to the manager of Friday they put me on hold for more than 30 minute.

How this unfolded, a transaction went through my account on the 31st July,i went to the bank in Greenstone ( the branch which is forever offline, not sure there is a branch to begin with.) i eventually managed to visit branch in Kempton Square two helpful consultant Thabo and Gift were very patient with me and attempted to help and called your call center..... The worst service ever received in my existence, i stayed on the line for more than 4 hours being transferred to one consultant to the next till eventually cellphone department Phumla, logged a case ref CAS99644~M2G5G3, I asked to send a mail as proof of the conversation, said your ***** department will investigate and within 7 days you will refund me back after communication with the service provider. 7 days passed I am called by Puseletso with feedback I request my contract when i was told to do cellphone banking that i signed with the terms and condition of technical related purchases are not refundable as i repeatedly indicated that my cellphone banking was malfunction. How do we solve such issues, she advised they will investigate and check my signal of when i purchase to check my facts and she will escalate the matter and they will call me again within 48 hours.

48 hours has passed and today the 18th August I am told Puseletso wrote in your report that the matter has been resolved? Kindly make me understand as no money reflecting in my account? I also request a report that indicate your investigation.

I've send couple of emails to your emails and no response