NM
Nkgethi M

1 reviews | Active since Oct 2016

21 Feb 2018, 15:12

Useless with flying colours

Wait until you need FNB services.Worse they say you are a private client,who never gets hold of the private banker Oletta.Wait until you talk to Mpho team leader cellphone banking.Worse after listening to their terrible music being transferred from pillar to post like a fool.Please put disclaimer "use our bank at your own risk of being disappointed".I never thought I will give FNB a middle finger.But here is one for you.Services is not excuses and sorrys.We know where to get that.And stop selling me your filth products while there is nothing to smile about from your service.While we are there stop window dressing managers at Branches who dont have powers to assist us.Here is a middle finger.You guys you are super useless.You get Gold medal for that.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Feb 2018, 15:25
Official

Hello Nmmushi ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NM
Nkgethi M's update21 Feb 2018, 15:32
Reviewer Update
Like I give a ****.You are not sorry at all.Stop patronising me.
NM
Nkgethi M's update21 Feb 2018, 20:15
Reviewer Update
If I was a private wealth client surely this wouldnt happen but because Im poor,the service I receive is also poor.