Useless web site

Item: FNB (First National Bank)
Rating: 1
Author: Dave O

Message: I tried to contact FNB via their web site. I filled in all the info and found that there was nowhere to click to send it. I then found there are no email addresses on the FNB web site, not even a telephone number. I am now not so sure I want to bring my R200 000 turnover business to FNB. I want to leave Standard Bank after 40 years, because they help SARS to de***** me. I have been told that FNB does not allow anyone to de***** their customers, but it is no use trying to deal with a bank which has a useless web site. FNB, if you want my business, send someone to see me.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Sept 2017, 11:01

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply28 Sept 2017, 11:01

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Dave O's updateReviewer Update

28 Sept 2017, 11:42

I see no mention of the nature of my complaint. The reply above appears to be a generic computer generated reply. I wonder if anyone has even read my complaint.

Dave O's update28 Sept 2017, 11:42

Reviewer Update

I see no mention of the nature of my complaint. The reply above appears to be a generic computer generated reply. I wonder if anyone has even read my complaint.