LB
Lezandie B

1 reviews | Active since Apr 2014

21 Dec 2020, 12:16

USELESS, USELESS, USELESS, USELESS, USELESS

The most useless and *********** bunch of idiots on the PLANET! I have been trying for two months to access my PayPal funds. I have sent them about 10 emails with my proof of residence. They don't accept a declaration/ affidavit certified at the Police station. So after about a month of back and forth and complaints a consultant finally phones me and tells me to go to my bank (Capitec), get a letter with my address on it and have it stamped at the bank (that counts as their I then do that and send it to them, however they rep**** with the exact same email they sent the last 3 times stating I have to resend all the documents certied. But all the documents I sent 10 times and uploaded on their system was certied. No matter what I do, they keep sending me in circles over and over and over again and again and again. This is ABSOLUTELY RIDICULOUS AND FRUSTRATING!!!! When I finally got hold of a consultant again (because you stay on the line forever), I just broke down and cried because I am SO FED UP and worked up about this. It's like a never ending rollercoaster. That something as simple as a proof of residence can have people so dumbstruck. It's appalling. They make you feel so HELPLESS. ABSOLUTE WORST EXPERIENCE OF MY LIFE!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2020, 13:00
Official
Good day Ms De Beer 

 
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. 

The reference number is: ***NF

Regards,
 
 FNB Customer Resolution Center
 
 *** 

Best regards,