Useless, useless useless

Useless is an understatement. I'm better off having a savings account with capitec than being a private client with FNB. It's more than rocket science for any of the *********** staff to explain why I can't receive OTP's. Call the call centre and they say, go to the branch, go to the branch and they say call the call centre. I call my private banker and she is just as dumb...Hlengiwe Mtwana. So very ***********. Not a single person understands your own processes. Instead of helping they tell me I did a SIM swop, then I need to change the card and then...the list goes on. All I want is to transfer my money out and get rid of this uselessness