Useless support

I have a problem with a SARS Vat payment I made on 27 August 2014. The problem is that Sars only receved the money on 2 September 2014 and now are charging my business R2500 penalties.<br> <br> I would like to find out if perhaps there was some delay on the banks side and if so a letter from the bank so I can submit to sars.<br> <br> I tried to phone FNB to get this information but was passed form online banking to normal banking to business banking, back to online banking and wait for it...back to business banking only to be told I need to speak to some other department. I didn't wait for the guy to finish his sentence before I put the phone down in frustration.<br> <br>