CA
Carlene A
1 reviews | Active since Sept 2009
30 Jan 2024, 11:16
Useless staff but still employed
FNB asked me if I need a bond cancellation form or letter. This is after three weeks of FNB telling me that they will email the letter. Yesterday, they don't issue letters I must go to the branch. At the branch on the phone with homeloans and now on hold because the person in homeloans doesn't know what to do. Probably hoping I hang up. Am I the only one that has a bond with FNB so that they don't know how to do their job because I am their only homeloan customer. Stop being useless and provide proper customer service. I have to take off from work and deal with incompetence, so now I need to take off a longer time from my work.
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Carlene A's updateReviewer Update
01 Feb 2024, 08:34Two days no feedback on my complaint, and a month, no bond cancellation letter. Wonderful service from FNB again. Conveyancer and client waiting on the bank who is the only hold up in this process. But at least I got a 'heartfelt' apology in hellopeter, so I suppose I should be grateful.
CA
Carlene A's update01 Feb 2024, 08:34
Reviewer Update
Two days no feedback on my complaint, and a month, no bond cancellation letter. Wonderful service from FNB again. Conveyancer and client waiting on the bank who is the only hold up in this process. But at least I got a 'heartfelt' apology in hellopeter, so I suppose I should be grateful.
CA
Carlene A's updateReviewer Update
01 Feb 2024, 17:01No letter, no feedback. What's going on a month later. How many more months do we still need to wait for a letter. FNB holding up our entire process because nobody can press send on an email and forward the letter. How long do we still have to wait.
CA
Carlene A's update01 Feb 2024, 17:01
Reviewer Update
No letter, no feedback. What's going on a month later. How many more months do we still need to wait for a letter. FNB holding up our entire process because nobody can press send on an email and forward the letter. How long do we still have to wait.