Useless service provided

I took out an fnb sim card after I received an SMS from FNB and after that it gave me an option to port my main number to FNB connect and I did so, the sim worked but it never had any network and I decided to port out and it also worked for 2 days, after that my main number was deactivated and the FNB connect sim was nolonger linked to a number and the other number I used to port to FNB was also cancelled.

I called FNB connect's help centre twice and the first person gave me some excuse and told me the issue was escalated and it would be fixed, I waited for 4 days without any response and today I decided to call and findout what was happening and the consultant told me to hang up and they would call me back within the next 5 minutes, I waited and after an hhour I still haven't received a call from FNB and my main number I use for everything has been lost. Thanks a lot FNB for all this.