Useless service, no feedback

It is a pity that I can't give less then 1 star. I wanted to register a business with FNB. I went into the branch and they advised me that you need to do this online which I then proceeded to do. After nearly 2 months of waiting and phoning in they advised me that they do see my documents that I emailed them but they did not attached it. They then proceeded to attach it to the rest of the information. Then when I logged into my account I saw there are now two accounts. 1 being the business bank account and the other one being my personal account. So when I went back to the branch today to have the two accounts split they told me that the business account is not active and that the registration process is not complete. How can this not be when I already received the company registration documents???????????????????? If this account is not sorted out by close of business on Monday I will close the business account and go to another bank.