Useless service. No care, no effort, no resolution!

Useless as usual. I have never struggled to get something as simple as getting access to business online banking as with this company. There is also absolutely NO CUSTOMER CARE, even when I responded to my previous Hello Peter complaint asking how to close the account cause they are useless, I was told the ticket was closed because it was resolved and I responded saying, no it wasn't resolved. I got no response, no phone call (Complaint Reference ***NF) I had to drive all the way to the branch to get assisted. Now I am waiting to hear about a request for online banking registration that was logged on 24 APRIL 2022 and was holding on for 15 minutes now when my call was cut. Do you think for a minute they will call you back when they have all your information?! No chance. You have to start all over again and keep wasting your time and energy on trying to achieve something so simple. First to change directorship and get our info updated took about 4 months. Now to get access to online banking.................................. The only reason I haven't moved banks yet is because of the mountains of paperwork involved in opening a new NPC account. FNB, your customer service is pathetic, honestly.