Useless Service in Premier Banking

Dear FNB Team <br> <br> Previously I have requested for FNB to provide the correct documents to verify my bank account at SARS. <br> After following due to non response, I received a bank confirmation letter. I would like FNB to know that SARS does not accept this document for bank accounts that have been opened for longer than 6 months. How do I know this you ask? After sitting at SARS Randburg for 2 hours then being turned away for not having the compliant documents. <br> <br> Thereafter, I gave FNB Premier Service a call and they very promptly answered. After speaking to the consultant, she did not help very much. I therefore insisted on speaking to a manager, to which I was placed on hold for 10 minutes and then I was hung up on. <br> <br> Thank you FNB for not using those bank fees I pay every month to actually serve your customers needs. <br> <br> I eagerly await your response as to how to rectify this problem.<br> <br> Robert Newham