USELESS SERVICE FROM FNB

Good Day,<br> <br> I am currently on the line with FNB holding for more than 20 min after speaking a agent. My total duration of the call is 45 min. This is not on. I only received good service up untill now with FNB. I had a personal loan with them which ended but as per FNB my account is in arrears which it isn't and then they said after my debit order of the 25/09 they debit my account again on the 01/10/2015 for the same thing and now the consultant which is suppose to deal with it cant give me any answers and PUTS ME ON HOLD FOR MORE THAN 20 MINUTES AND STILL CANT PICK UP THE CALL AND GIVE ME ANSWERS. USELESS SERVICE!!!