Useless service from E-bucks returns

Bought a Russell Hobbs: 1200W Pro Elite Kitchen Machine from the E-bucks Store on 13 August. Delivery was prompt and the machine arrived quickly, however it was not working.

Contacted E-bucks and asked for a replacement unit. Unit was collected at the start of September. From the start it was a mess! No feedback for weeks. It has now been 2 months. I have spoken and corresponded with Trisha at ********** She got back to me a couple of times telling me the e-bucks team will be in contact. They called once, promised to get back to me never responded again. She also does not respond any more. Lodged complaint on their website - no response. I eventually called the helpline spoke to Leon - he called back and said they will rectify the next Monday (30/10/17). No further response. Really E-bucks is it so hard just to rectify the problem????