1 reviews | Active since Jun 2012
Useless Service from Cal Centre to the Branch
Where to be begin. As a business owner I'm supposed to have a relationship manager. Last week I try to call my Woodstock branch as per the telephone number on their branch locator ending up at the General Call Centre (Should call it Useless Centre#. I assume the branches don't accept telephone calls from their customers anymore. The Useless Centre informs me according to their system that the branch is under revamping #which happens more than a year ago# so she can't assist me due to their out to date system. <br> Today I tried again to contact my relationship manager but this time the Useless Centre provide me with a name and telephone number that doesn't exist.<br> Last my account was lock to do payments #ERR. - Limit exceeded but the amount I tried to pay was way in my daily/monthly limit) which I'm still waiting for an explanation, spending hours in the bank trying to resolve issues, just to be told it's resolved and two hours later the same error appears.<br> I but I think everybody getting the drift. FNB what happened to customer care in person and not a recorded voicemail system..... not to mention every time you call you will b
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 897276.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 897276.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
