USELESS SERVICE - FNB

<p>Firstly I would like to say... I once though FNB was a great bank. My Fiance and I both changed our banks to Fnb. Now I truly can say, I have not had this much of a headache from one bank EVER! They debit my account as and when they want to. They debit without authority and when I call I get told that I am wrong and will not even be given the time of day to explain the situation to them as they were in the wrong. After phone calls, going to the branch and more phone calls. Finally they call me back to apologize as they were wrong and should have listened to me in the first place. I had to wait 3 days for the refund of money that was not even supposed to be taken in the first place and was told that they would make sure it did not happen again. Exactly one week later and guess what... They debited my account again. I then had to call in again and explain the situation again where I get a very rude team leader that has no idea what is going on. I am very upset and now have to beg and plead for MY money back that they had no authority to take in the first place. I am going to name and shame the team leaders involved as I do not agree with your work ethic and if this is the calliber of people that represent fnb then we will definitley be closing our accounts with fnb and going to a different bank. </p> <p>Person I first dealt with who was extremely rude and did not give me time in day to explain the situation where I actually ended up being correct and assured me this would not happen again: Madelein Dreyer : ********** </p> <p>Person who I dealt with today who would also not listen and very unhelpful: Monib Davies ********** </p> <p>I need my money back in my account and since this is fnb's wrong doing, I am not prepared to wait. I will hold FNB liable for all the late payments I was unable to make as well as the difficulties they are now causing me as I have no money in my account. </p>