Useless service

Settled a personal on the 17th of December 2021. Then the debit order went off on the 22nd after the first consultant insured me it wont happen. Then phoned again on the 22nd. The next consultant told me the money will reverse back into my account within 48 hours. Still that did not happen. On the 28th I spoke to the next consultant and she told me I should phone them to ask them to reverse the money and this would take 5-7 days to reflect back into my account. Still this didnt happen. Im so fed up with this bank. Either you phone me asap or I close all my accounts with you guys. Worst service I have ever received from *********** staff. FNB please get staff that knows what to do.