Useless service

Highly frustrating when you pay for premier banking but the "efficiency" is nothing which is promised.

Premier bankers cannot assist with the loan department. Of which FNB is absolutely shocking with their service.

Department is unhelpful and beyond rude. Secondly the loan account I'm trying to get closed (been paid up for over a month) is worse than pulling teeth. Get told I must wait up to 45 working days to get it removed off my profile.

How is that of any use to me? How is that banking made simple. Ive spoken to supervisors, emailed and called for hours on end and simple no one either knows what they are doing or they don't care.