Useless service

Good Day,

Please note I am NOT happy at all with the What is the point of asking for a settlement loan ..actually settling that loan 2 days later. Only for my Account NOT to be closed and now I am having service charges going off that account and SMS’s being sent to me threatening my credit record Yet on the 10th of May 2023 I get the below email confirming that my account is up to date and that you did infact allocate the settlement made on my loan and that the Administration department with take 48 hours to close the account. I just checked it has NOT been closed. I need someone to call me ASAP and tell me my loan has been closed before I take this further and move all my accounts to another bank. This is ridiculous. Z TOUFIE ‪***‬

From: *** [mailto:***] Sent: 10 May 2023 10:49 AM To: *** Subject: RE: FW: ENQUIRY -Z TOUFIE ID NO ‪***‬ - [External Email] [REF:***2_‪***4 Good day Ms. Zainab Toufie, Thank you for your email.

We apologise for the delayed response and any inconvenience caused.

We acknowledge receipt of proof of payment; the funds have been allocated to your loan account. A request has been referred to our Administration department to assist with account closure. The turnaround time for feedback is 48 business hours.

Should you require any information or further assistance please do not hesitate to contact us again.

Kind Regards,

Melissa Wilhase

Customer Experience | FNB Loans | Consumer Segment

27 Diagonal Street | FNB Towers

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