Useless service at call center

I spend the afternoon trying to make a payment from my FNB account to another account of mine at ABSA. As the amount I was transferring was larger than my daily limit, I had to call the call center to assist me. Once you get through to the people, they are friendly, but they are rather clueless...The second time I called in, the person said he would transfer me to the people that could do the override. I hung up after 1 hour and 7 minutes of waiting!!! I again phoned the call center and spoke to someone else, who tried to help, but then said my browser needs to be validated. He said I should try again in an hour's time, and it will work. Needless to say, it did not work. Please, is there anybody in FNB who could assist me with this trivial problem?