1 reviews | Active since May 2018
Useless service as usual
FNB's terms and conditions are not clear when it comes to activating Priority Pass membership for international airport lounge access. When activating membership on the Priority Pass website instead of the eBucks Lifestyle site (never mentioned in T's&C's) and being charged for it, nobody at FNB (including "private banker") is willing to help to fix the matter.
Good day Ian Durston,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Ian Durston,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)