Useless service and false advertising

Fnb advertises in every media format about how quickly you can register for various services but when it comes to putting into effect their promises they are utterly useless.<br> On Monday I went online to register my companies online banking facility. The process went reasonably smoothly and a telephone number was given to phone to finalise the registration. After waiting for the call centre agent for some time I was told that they couldn't do this for online banking for a company account even though that was the number that was advertised on the registration process. i was told that someone would contact me within 72 hours and as usual from FNB the contact is never forthcoming. I took it upon myself waste more of my time to again call the bank only to be told that I have to go into a branch to sort this out. Every online promise that FNB makes requires you to go into the branch and go through the whole process manually again and the online registration process is simply a catch for customers.<br> The last time I complained on hellopeter about FNB I got a call from a customer care agent with a promise that someone more senior would call me but I am still waiting and the same with mails.