USELESS SERVICE AND EMBARRASING A CLIENT!!!

This was the most embarrassing thing that could have happened, I ordered a coffee and could not pay for my drink due to my account being blocked! Luckily I have a Discovery card as well!!! I went to the app and chatted to banker and she said it's due to FICA, I told her I sent through my FICA documents a week ago on the 10th already with the Confirmation of Info letter! Ref ***6

Why was this not updated It's a week! Why do you even sent me an app notification on the 10th to say remember to update your FICA when you know it's not going to be done in time!!!

I'm so tired of FNB just saying sorry each time, the amount of sorry that I have received in the 10+ Years is shocking!!! Stop embarrassing clients I pay R420pm for this "banker" service why does no one contact me on the phone and say Listen you have 3 days left to update your FICA then this was affoided!!!