Useless Service and Complete Incompetence – FNB Law On Call is a Joke!

Since August 2025, my sister has been engaging with FNB Law On Call for assistance regarding her ******** suspension – and the experience has been absolutely disgraceful. The so-called “legal advisor” handling her case has made zero effort to comprehend or understand her situation, even after numerous explanations that she is a full-time commission earner. This is not a rare or complex case – our own family members went through the exact same ordeal with the SAME employer, and after seeking help from an actual labour attorney and the CCMA, they received a positive and fair outcome. Instead of showing any initiative or escalating the matter to someone competent – like a team leader – this advisor simply cancelled the claim. Just like that. After reporting this to FNB Care, we expected accountability or at the very least, a proper response. Instead, the complaint was completely ignored and treated like garbage – tossed straight into the trash can. Why are we paying premiums to FNB Law On Call? For what? To be dismissed by useless interns with no experience or willingness to assist? This is a service in name only. The so-called “experts” are underqualified and seem more interested in closing cases than helping customers. The FNB slogan needs to be thrown out, because whatever they claim to stand for is a lie. Even when the issue was escalated to the complaints department, we were met with more incompetence. The gentleman who took the call sounded completely dumbfounded, said a mere few sentences and did absolutely nothing to assist.

What a shocking circle of incompetency from top to bottom. This service is a total waste of time and money, and I strongly advise others to think twice before relying on FNB Law On Call for anything remotely serious.