Useless Service

I have recently lost my FNB card together with my phone, i went to FNB to apply for a new card on Monday and it has not been delivered to me since.after getting a new phone i tried setting up the banking App but it requires a card number for me to complete the set up which means i cant set it up since my old card is lost and the new one is undelivered. I tried transacting on online banking but every transaction requires me to approve on the banking App which i am unable to set up.

Since we are on a lock-down i tried contacting them through Secure Chat but i had to wait for over an hour for a response and when they finally responded it was not really helpful at all.i also laid a complaint which was responded to with a receipt of complaint email i am still sitting with the same problem many hours late. I cant even buy R12 airtime let alone do any other transaction. I am unable to access my own funds in such a difficult period in our country