1 reviews | Active since Oct 2017
Useless Service ,
Good day .
i have a a debit order of R930 go off my account last month, i went in to the branch who made me call your reversal department to have this reversed. on the phone with them they advised me they cannot reverse this as it is not a debit order, but they could not tell me what this is.
there is also an amount of R299 that also going off my account which they say is also not a debit order, and this one i am aware of however the contract is finished yet they still debiting my account which i also need reversed. and again i am told they cant.
can i please have assistance to have both these debits reversed as i find it rediculous that debit orders can just go off my account without my knowledge and the bank allows this yet when i need it to be reversed its a problem.
Mr Naidoo
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)