Useless service

FNB has the worst customer service. I ordered a credit card 5 weeks ago and it STILL hasnt arrived. After countless calls, waste of airtime, rude service, I still dont have mt credit card. I just get told they will escalate it. But its 5 weeks later and nothing. I was told the courier company has the card, then the courier company says fnb has the card. I eventually cancelled the card and ordered a new one and still no delivery. This is ridiculous. If I have to pay bank fees for a credit card I havnt even received then im going somewhere else.