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bC
bronwyn C

1 reviews | Active since Dec 2012

29 Aug 2018, 14:25

Useless service

I activated my credit card for overseas travel. I used my card for the first time today and says my pin is locked. It the same pin I've always used.

Now I am sitting in a foreign land with no money and no credit card.

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2018, 14:38
Official

Good Day Bronwyn,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

bC
bronwyn C's update29 Aug 2018, 14:40
Reviewer Update
I need my card to pay for accommodation tonight or I'm sleeping on the street
bC
bronwyn C's update29 Aug 2018, 14:41
Reviewer Update
I'm in a foreign country with no friends. I am by myself so sort it out now
bC
bronwyn C's update29 Aug 2018, 15:27
Reviewer Update
I called your + ********** 5996 and your useless person put me on hold for 10min. It used 10 riyals. That is R370. And you still haven't bothered to help
bC
bronwyn C's update30 Aug 2018, 03:59
Reviewer Update
I ended up sleeping on the street last night as you have a useless service. When your clients are overseas they should take first priority. Not leave them and say we looking into it. Their was no reason for my pin to be blocked as it was the correct pin. You have cost me so much in phone calls only to be left on hold for over 20min.
FNB (First National Bank)
FNB (First National Bank)'s reply30 Aug 2018, 10:36
Official

Good Day

I do apologize for the frustration caused once again.

I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.

Regards,