Useless service

<p>I ordered a credit card for my wife a few months ago, which thanks to your 'automated' systems could not be activated via SMS. After two fruitless visits to the branch to request activation (without success), I tried to activate her card via the call centre. During authentication, for some reason MY card got blocked after a single, correct pin entry. Got told by the agent that I can reactivate the card via the FNB app or in the branch. When I asked where in the app, the agent said "Not sure". After trying to sort this out today via the call centre I get told that I have to go to the branch. What a useless bank, with useless service and useless systems.</p>