Useless secure chat service from FNB

I reported a potential ***** on my old card. Since I have been aware of the potential ***** I cancelled that old card already and ordered a new one which I received about a month ago. I made perfectly clear the the ***** I am reporting has NOTHING to do with my NEW card and I want to make sure that they don't block it. Now guess what happened. Exactly, the cancelled my card, I now spend 3 THREE) hours in their secure chat, have been connected and reassigned from one undereducated individual to another and still now they say I have to call the ***** department. This is the wors service I have ever received from a bank, And I am banking a lot.