Hellopeter
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NM
Nomsa M

1 reviews | Active since Jun 2012

01 Feb 2018, 10:54

Useless, rude and *********** FNB Premium Department

Since I started banking with FBN +- 3years ago, after I left FNB when I banked with them for +- 10 years before. Every time I phoned the FNB Premium banking I do not get assistance the call centre consultants are useless, rude and *********** and they mute the telephone conversation when I insist on talking to the supervisor or manager . I need a competent person from that useless FNB Premium banking depart to call me urgently.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Feb 2018, 12:06
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

NM
Nomsa M's update05 Feb 2018, 14:10
Reviewer Update
Vuyo Maphanga promised that the matter will be resolved in three days and according to her the 3 days commenced on Thursday (1/2/2018 - 5/2/2018). She said that she will call me on Friday (2/2/2018) and I am still waiting. I phoned Naomi now (14:00) and she hung up on me. I spoke to Mpho earlier and she said that Vuyo will call me back and that too did not happen. Even the complaints resolution department provides an appalling, frustrating and disgusting service at FNB Premium banking. I need the matter resolved today