Useless Private Banking Service/ No response

Good day FNB

I'd like to understand how exactly do these private bankers that you assign to your account holders work? They don’t respond to emails and yet you pride yourselves with their services. The private client suites chat room has restricted services, so what exactly am I paying the private banking for?

Maybe it will be best if I downgrade to a basic cheque account because this private banking service doesn’t serve me right. It doesn’t make sense to pay so much so for such poor service.