Useless "Private Banking"

I requested to be downgraded from "Private Banking" to Gold about 6 weeks ago. After numerous follow-ups through the so-called Private Banker's call centre, I am still without results. Every time I call they promise to "send an email to my Private Banker " to resolve. Six weeks later and absolutely nothing has happened. Worst bank and worst service ever. I feel sorry for your Gold and Platinum customers when this is how you treat your private banking clients!

" How can we help you?". What a joke!