DV
Daniella V
1 reviews | Active since Sept 2020
10 Nov 2020, 08:06
Useless premier banking team
End of October I didn’t have a job, I went into Fnb Bedfordview and asked if they can help down grade my credit and Cheque account, I need to save every cent I have, today is the 10th November, they tried to phone me once, I phone back and I never got assistance again. So because I’m not premier anymore, does that give u the right to treat your clients like this???
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Daniella V's updateReviewer Update
10 Nov 2020, 15:15I now have gotten a phone call from the manager at Bedfordview FNB from his private cell phone, if you read my consist complaining about not being able to down grade my accounts is towards PREMIER banking!!! Nothing to do with Bedfordview FNB, I only mentioned them as that was the first place I went to down grade, 2nd time I tried premier messaging service, then I emailed premier banking for down grade, after some time Kishan Ramsager emailed me to say he tried to phone me, I phoned back on Monday, Gugu answered the phone and said she will ask Kishan to phone me in 10 minutes, it’s now Tuesday 15:15pm, I need to save every cent I can as I explained in all my complaints to FNB, yet you guys don’t seems to have any empathy or urgency for others needs. Don’t shift the blame to FNB branch when I am paying to use this useless premier service to help me quicker and efficiently, the fact the branch manager phoned me to help just shows how FNB operates.
DV
Daniella V's update10 Nov 2020, 15:15
Reviewer Update
I now have gotten a phone call from the manager at Bedfordview FNB from his private cell phone, if you read my consist complaining about not being able to down grade my accounts is towards PREMIER banking!!! Nothing to do with Bedfordview FNB, I only mentioned them as that was the first place I went to down grade, 2nd time I tried premier messaging service, then I emailed premier banking for down grade, after some time Kishan Ramsager emailed me to say he tried to phone me, I phoned back on Monday, Gugu answered the phone and said she will ask Kishan to phone me in 10 minutes, it’s now Tuesday 15:15pm, I need to save every cent I can as I explained in all my complaints to FNB, yet you guys don’t seems to have any empathy or urgency for others needs. Don’t shift the blame to FNB branch when I am paying to use this useless premier service to help me quicker and efficiently, the fact the branch manager phoned me to help just shows how FNB operates.