Useless Policy

I have had this law on call policy for over a year now. On my first claim, I have never been so disappointed. I reported the problem I have with one of my past employers who delayed my application for uif in 10 weeks. When LOC called me, the person did not even greet me, just transferred me to the same former employer who told me to further wait for 2 weeks, and they would send me to the labour centre in jhb. There is no labour centre in jhb, the person who transferred me never even called to find out how it went. I sent 2 complaints without assistance. After a week then a manager sent me an email that they would revert to me. It’s been 2 weeks and nobody has reverted to me. I had to travel from Limpopo to jhb leaving an 8 week old baby to resolve legal disputes that I’m already paying a lawyer for. I have never been so disappointed. I went to the company and they refused to assist me, in the same time law on cal failing to assist me. I had to go to the company, waited the whole day, begging them whilst being a broken person. This policy is useless, I would not recommend any person to join it.