Useless or no response

I made a payment in a foreign currency for a tour. The payment was reversed by the overseas company as I had to cancel the tour. The company refunded the same amount in the foreign currency as I had paid. <br> <br> However, in Rands, the amount refunded was about R1350 less than what I paid. I have contacted Private Wealth and cc'ed my personal banker. Private Wealth closed the call and said it was resolved when it wasn't. My private banker and her assistant both didn't respond to my email asking them to follow up which is unacceptable. I have spoken to credit card, forex and credit card again. I sent through a credit card dispute form which no one responded to. I have also confirmed the amount is not due to exchange rate movements and if anything the exchange rate moved in my favour (ie: I should have received more than I paid!).<br> <br> Please can someone at FNB tell me why I was refunded R1350 less than what I paid? Why is this so difficult? Such pathetic service from private wealth, personal banker and credit card division.