Useless operators and problesm problems problems to import my banking feed

Why does it always have to end in me going on the internet and complaining before anyone at FNB gets any sense and start assisting. I was able to load my bank statements automatically on sageonline. Since the new update(apparently) i cant do so anymore, sage says I must contact FNB and FNB is absolutely useless in assisting. I am now tired of speaking to a computerized woman saying "please tell me what you want, I can help with anything" ... shortly followed by "u do not understand" ... what bull**** is this. OR "please enter your ID number" followed by "you have not entered the correct amount of digits" OR being transferred between the FNB operators without ANY one assisting. I have spoken to probably 7 operators who cant assist me. How useless are they ... FNB can fire them all and save on expenses. I have not had the need to use business banking profiles....thus....if I need to authorize for the bank feed for my business I expect FNB to get the correct person to contact me. I will hellopeter from now onwards every day until the issue is resolved. I have tried to phone my private banker who doesn't answer, I have emailed my private banker without a reply. I have contacted FNB on the secure app and tried phoningto useless telephone call centres... as a paying customers it is now FNBs time to resolve the problems THEY cause in my life from THEIR side