Useless on ********** withdrawals made on business accounts ‘Outstanding authorisation reversal request department’

Outstanding authorisation reversal request facility is horrible. It’s more than 7 months now and I still haven’t received my R2000,00 back, which was withdrawn without authorisation & **********ly. After 45minutes being on the phone everytime to follow up on my refund, I’m always requested to fill out a new ‘outstanding authorisation reversal’ form.

This is upsetting and disappointing service from FNB, as the branch CANNOT EVEN HELP WITH THIS, THEY PUT YOU ON THE PHONE AND ANOTHER 30minute WAIT IS ENDURED!!!

I have a colleague that encountered a similar issue with R5000,00 from what appears to be the same ********** because they used a reference similar to mine when the withdrew money from her account, and STANDARD BANK REVERSED AND GAVE BACK HER MONEY WITHIN THE SAME MONTH.

I had so much hope in FNB but it’s heavily DISSAPOINTING, as this was from my business account. We went through the troubles of cancelling the card for a new card and hoped to have received back our money, even after proving that we didn’t have any arrangements for such, they just keep quite.

After FOUR ATTEMPTS TO REVERSE AND RECEIVE OUR MONEY, it’s has come to this.

Hoping someone from FNB takes their services seriously.