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hennie H

1 reviews | Active since Oct 2016

15 Oct 2016, 11:36

USELESS - NOT the people's ban****!!!

<p>i was sequestrated and rehabilitated, and although FNB gives me "private banking' status, they still cant offer me a revolving loan. same thing to my wife. her debt review is completed, and she has all the clearance certificates, and yet the decline her on the loan. we had to get Nedbank to give us a 100% homeloan, as FNB just declined. now that I need some assistance from "my" bank to get a loan to cover the lawyers fees, they just cant assist us. so at the end we will be losing our house because "our" bank cant provide us with a good enough answer, although our names are cleared up. WORST service EVER. My wife and I will be moving our accounts to Nedbank as soon as possible!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2016, 12:37
Official

Good Day Mr Erasmus,

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)