1 reviews | Active since Mar 2017
Useless. No Help what so ever.
<p>I am Traveling and am out of South Africa. I am unable to use my FNB Visa card because there is a problem with the pin. I have been trying since Sunday to get help but to not got any. I have not had access to my cash for 5 days now. Calling the "help" numbers is a long and useless excercise. Long holding times and staff on the other end that are trying to help but dont have the knowledge. I ask to speak to a supervisor but never get put through to one. I am going to close my business account and all other accounts with FNB when i get back. I have no access to OTP pins and there is no option on the online banking to view or change the pin. </p>
Good day Mr. stephenkck
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. stephenkck
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***