Useless *****!
Empty promises for delivery of my cheque and credit card! I have spent hours on the phone to call centres who can't tell me where my cards are only that they will be delivered Lies!! My cheque card expires in 2 days and my credit card had to be cancelled due to *****. Now I'm going on a business trip with any means to pay for it!! FNB has reached a new level of useless!!
Good day Lindi Botha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lindi Botha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)